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Duration: 2 day(s)
Course Code: PERFORMA
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Performance Management

“A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance.” Armstrong and Baron

Endorsed by the ILM, this programme is designed to develop your performance management skills in order to improve organisational effectiveness and implement a practice of continuous improvement. It uses a variety of models and behaviourist studies to equip you with the knowledge to structure and plan your performance management approach and gives line managers the skills to enable their employees to reach their full potential through effective talent management practices.

To conclude the course, participants will be required to write a 1000-1200 word management report which will be assessed by the Trainer and on successful completion they will receive an ILM endorsed certificate.

On attendance to the programme delegates will be registered with the ILM and be invited to claim their free ILM membership. Membership provides continued learning about management, networking opportunities and up to date information relevant for today's supervisors and managers, via the ILM's resource centre.
 

 

On completion of this course you will be able to:

  • Learn the stages of an effective performance management cycle
  • Understand the relevance of behaviourist theories in managing people
  • Understand the benefits of effective talent management
  • Identify the most appropriate monitoring and measurement tools for your team
  • Plan, structure and run a performance appraisal meeting
  • Deal with difficult situations and handle different employee reactions
  • Identify appropriate methods to develop the skills and knowledge of individuals and teams
     

Programme Focus

Introduction and Objectives

Introduction to the ILM Endorsed Programme
  • Membership and benefits
  • The assessment and criteria

The purpose of having a performance management process
  • The benefits of talent management
  • High performance versus satisfaction
  • The performance management cycle
  • What the Behaviourists say

Setting performance measures
  • Performance standards
  • Personal objectives
  • SMART objectives

Monitoring performance
  • Ways of monitoring
  • The importance of regular performance reviews
  • Giving feedback
  • Managing satisfaction

Development methods
  • Learning styles and the learning cycle
  • Structured training versus individually tailored learning
  • Identifying and investing in talent
  • Coaching and mentoring     

Skills required
  • Listening
  • Questioning to promote discussion
  • Reflecting back
  • Three step feedback model

The appraisal meeting
  • Preparation
  • Succession planning
  • Running the meeting
  • Self Assessment
  • The do’s and don’ts of appraisals
  • Dealing with appraisee reactions

Maintaining motivation
  • The top motivators and misconceptions
  • How to apply motivation into performance management
  • Key principles of motivation
  • Writing a Development plan

Review of Programme
 

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