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Duration: 2 day(s)
Course Code: SUCCMANP
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For dates or any further enquiries please call 01753 857 828
Normal price:
£1100.00+VAT
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Successfully Managing People

Building a foundation for excellence in management

This interactive and intensive programme provides first line managers with an ILM endorsed certificate whilst learning and putting into practice the fundamentals of management and leadership. The course in Successfully Managing People raises self awareness of delegate management skills, discusses the theory of successful management, leadership and team leadership and provides an effective arena to practise new skills discussed and learned.

To conclude the course delegates will complete a 1000 -1200 word assessment to assess their understanding of the principles of management, complete four short segment reviews, normally of no more than 250 words and with one to one feedback from the trainer, complete a Personal Development Record to use back in the workplace. Delegates will receive an ILM endorsed certificate recognising their success on passing the assessment.

On attendance to the programme delegates will be registered with the ILM and be invited to claim their free ILM membership. Membership provides continued learning about management, networking opportunities and up to date information relevant for today's supervisors and managers, via the ILM's resource centre.
 

This programme is for you if

you are new to a supervisory or first line management role and want to learn the tools and techniques that will give you a firm foundation upon which to build your career in management.

On completion of this course you will be able to:

  • Identify your management style and how to adapt it to suit individual development levels
  • Discuss the many qualities of effective leaders and how they use them in specific situations
  • Be able to describe what makes a high performing team
  • Set SMART objectives in agreement with the team
  • Practise essential communication skills to ensure openness and honesty
  • Plan how to motivate key staff members
  • Use an effective problem solving and decision making tool
  • Be able to describe the key CHANGE principles and how to communicate with staff to move them through change in the organisation
     

Programme Focus

Introduction and Objectives

Introduction to the ILM Endorsed Programme
  • Membership and benefits
  • The assessment and criteria

Introduction to Leadership and Management
  • The difference between leadership and management
  • The skills and qualities of effective leaders
  • Identifying your leadership style
  • Using appropriate styles with staff development levels

Building the Team
  • Characteristics of performing teams
  • Achieving balanced team roles
  • Agreeing SMART goals with the team

Effective Communication
  • The importance of building rapport
  • Listening and respect
  • Powerful questioning and checking understanding
  • Communicating messages - confidently, clearly and succinctly

Motivating for Performance
  • Identify what motivates people at work
  • Recognise how staff get demotivated
  • Plan tangible steps for each motivating factor

Introduction to Decision Making and Problem Solving
  • A simple six step method for evaluating and making effective decisions
  • Objective setting
  • Analysing problems
  • How to evaluate options
  • Implementing decisions

The principles of Change in the workplace
  • The principles of change management
  • Communicating through the steps of change

Review of Programme

Delegates will complete an assignment following the course to assess how they will use the key learning points back in the workplace. This is a pass or fail assessment.
Delegates will also complete an action plan for their further development.
 

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