Management Essentials

Introduction and Objectives

Communication and Image Projection (1 day)

Build self-confidence and self-esteem

• Reflecting on your self image and projection
• Understanding the significance of
  inter-personal skills
• Projecting positivity

Essential elements of effective communication

• Improve first and lasting impressions with a
  positive self-image
• Using effective body language
• Using positive verbal skills
• Projecting confidence
• Powerful communications skills
• Effective questioning and active listening skills

Behaviour

• Behaviour - getting it in perspective
• The four behavioural options
• How our conditioning prevents us
  being assertive
• React emotionally or respond objectively?

The true nature of assertiveness

• Defining terms
  – what precisely is assertiveness?
• Breaking the myths and  misconceptions

The benefits of communicating assertively

• How assertiveness impacts on relationships
• The negative impact of other approaches

Assertive language

• How we communicate
• The vital importance of integrity
  and congruence
• Assertive tone and body language

Formal problem solving

• What is a problem?
• Introduce planning, problem solving
• Decision making and total quality, Kaizen
• Planning in teams

Progressive Management Skills (2 days)

The essential skills to management

• The role of the manager
• Qualities of a good manager
• Assess your current management style

Team management

• How to get your team working together
• Review the building blocks of effective teams
• Monitoring the stages of team development
• Identify team roles

Developing motivation

• Understand what motivates people
• McClelland and Maslow’s Theories of motivation
• How to apply the theory
• Writing motivation plans

Managing people and performance

• Understanding reasons for poor performance
• Strategies for managing poor performance

The true empowerment of delegation

• Do we delegate?
• How do we delegate?
• The do’s and don’ts of delegation
• Delegate to motivate

    
Learning theory

• Factors affecting learning
• Learning styles
• Kolb’s learning cycle
• Coaching methods

International coaching federation

• Understand ICF core competencies
• Understand ICF code of ethics

Case study and role play

Leadership and Team Development (2 days)

What is a leader?

• Good and bad leaders
• The qualities of a great leader

Your leadership style

• Recognise your strengths
• Adjust your style to accommodate
  the team
• Providing direction
• Providing support

Team development

• What’s it all about?
  > Confrontation
  > Trust
  > Communication
  > Openness
  > Commitment

• Revisit Tuckman’s team development model
• Adopt the appropriate leadership style
  for the team’s development stage
   

Team roles

• Allocating appropriate roles to tasks
• Use leadership skills to promote team
  performance

Being responsive

• The power of active listening as an
  assertiveness tool
• Gaining empathy and understanding
• Identifying and adapting to a variety of
  communication styles

Creative Thinking and Problem Solving (1 day)

The importance of creativity

• Review your own approach to creativity
• Identify barriers to creativity at work
• Fostering creativity at work

Creating a creative work environment

• Factors that influence creativity
• Creative approach and innovation
• Running a meeting as a creative environment
• Individual motivators
• Managing the creative entrepreneur

Creative thinking techniques

• Six thinking hats
• Mind mapping
• Other lateral and logical techniques
• The “gurus” of creative thinking and rational
  process

Making rational business decisions

• Apply techniques effectively and appropriately
• Introduce the 6 step problem solving wheel

Effective use of your time

• Running meetings effectively
• Planning
• Priority setting
• Dealing with other people’s time

Leading the way

• Understand John Adair’s leadership model
• Teams and team working
• Balancing teams and team roles
• Developing the team

The Manager as a Coach (2 days)

What is coaching?

• Coaching defined
• The benefits of coaching

The role

• Qualities of a good coach
• Confidentiality
• Relationship management

The skills

• Active listening
• Questioning techniques
• Observational skills
• Giving verbal instructions
• Motivational and developmental feedback

The structure of your session

• The seven steps for coaching
• Using the GROW model
• Setting SMART objectives
• Coaching documentation
• Goals, strategies and actions framework

Formal problem solving

• Team based planning and problem solving
• Understanding the importance of clear
  objectives
• Using the six step wheel to plan
• Brainstorming for options
• The importance of good communication
• Implementing effective listening

Change management

• Understand the human response to change
• Managing change using the transition grid

Practical leadership and
team development exercises

• Practise leadership skills
• Learn from experiential exercises
• Gain feedback from other participants
  and the trainer

Celebrate Success!

• Inspiring and Motivating
• Strategic Thinking and Business Planning

• Influence and Persuasion
• Team Building