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Duration: 2 day(s)
Course Code: ADVCOMM
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Dates
London Centre 10th Sep 2012 book
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Price:
£950.00+VAT
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Advanced Communication Skills

This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback with the option of videoed feedback on the final day. New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with a personal development plan to maximise your opportunities to apply the techniques learned.

This programme is for you if

you are a Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.

On completion of this course you will be able to:

  • Convey ideas and information clearly and effectively
  • Demonstrate appropriate confidence and assertiveness
  • Adapt your communication style to develop positive relationships with a diversity of people
  • Understand and demonstrate the 8 styles of influence

Programme Focus

Build self-confidence and self-esteem

  • Reflecting on your personal impact and its effect on others
  • Understanding the significance of inter-personal skills
  • Projecting positivity to your team
  • Personal development

 

Essential elements of effective communication

  • Improve first and lasting impressions with a positive self-image
  • Using effective non verbal signals
  • Using positive verbal skills
  • Projecting confidence
  • Powerful communication skills
  • Effective questioning
  • Building rapport
  • Networking skills

 

Behaviour

  • Behaviour - getting it in perspective
  • The four behavioural options
  • Recognising our dominant behaviour traits
  • React emotionally or respond objectively?

The true nature of assertiveness

  • Defining terms – what precisely is assertiveness?
  • Breaking the myths and misconceptions

 

When assertiveness is appropriate

  • Giving effective feedback
  • Delivering bad news
  • Motivating and delegating
  • Offering Leadership
  • Generating two way discussions
  • 1-2-1 meetings
  • Team meetings
  • Getting to the route cause of issues

 

Being responsive

  • Active listening as an assertiveness tool
  • Gaining empathy and understanding
  • Identifying and adapting to the four key communication styles

 

Influencing skills

  • Eight influencing styles
  • Push and pull techniques
  • Using incentives and pressures
  • Negotiation tactics

Click to expand...

Perfect Partners

Other courses which naturally complement this course include: