Effective Communication
Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others.
This programme is for you if
you want to communicate in a powerful, positive, and assertive manner.
On completion of this course you will be able to:
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Develop effective questioning and listening skills
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Understand the true nature of assertiveness as distinct from aggression or submission
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Gain genuine confidence in communicating with others at all levels
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Develop the skills of assertive communication
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Increase self awareness around assertive behaviour and communication
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Meet your needs more effectively
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Build stronger relationships with others
Programme Focus
Introduction and Objectives
The true nature of assertiveness
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Defining terms – what precisely is assertiveness?
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Breaking the myths and misconceptions
The benefits of communicating assertively
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How assertiveness impacts on relationships
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The negative impact of other approaches
Behaviour
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Behaviour - getting it in perspective
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The four behavioural options
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How our conditioning prevents us being assertive - the two ‘taboos’
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React or respond? - the distinctions
Rights and responsibilities
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An assertive ‘Bill of Rights’
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Two way street: Achieving a balance between rights and responsibilities
Assertive language
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How we communicate
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The vital importance of integrity and congruence
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Assertive tone and body language
Being responsive
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The power of active listening as an assertiveness tool
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Gaining empathy and understanding
Putting yourself forward
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Making requests and the psychology of asking for what we want
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Saying “no”
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Negative feelings assertion
Dealing with ‘difficult’ people
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Dissolving aggression in others
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Handling put downs
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Remaining calm and in control
Giving and receiving feedback and criticism
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“Soft on the person, hard on the issue”
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Key do’s and don’ts on feedback and criticism
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Dealing with compliments
Review of Programme |
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What previous delegates have said...
"The course was interesting and fun, very well structured and has helped me in my job role to improve relationships across departments"
Perfect Partners
Other courses which naturally complement this course include:
Duration: 1 day(s)
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