Writing Effective Letters and Emails
Appreciate the importance of these vital business tools
In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word.
This programme is for you if
you want to be able to explain your ideas and concepts and communicate clearly using letters and emails as your medium. Most working documents are read because the reader must read them: your task as the writer, therefore, is to make reading – and understanding - as easy as possible.
On completion of this course you will be able to:
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Choose when to send an email and when to use other forms of communication
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Understand how to use different kinds of documents
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Plan emails, letters and short reports efficiently and effectively
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Address the reader’s needs and expectations more effectively
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Use punctuation, sentences and paragraphs correctly
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Create a written style that is interesting and easy to understand
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Email greetings and signatures
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Email policies
Programme Focus
Introduction and Objectives
Writing to communicate
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What is communication?
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The three golden rules of effective writing
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Different kinds of documents and how to use them well
Why is email different?
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Advantages
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Disadvantages
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Structure
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Greetings and signatures
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Web links
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Page layout
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Email policies
A systematic approach
Clarifying your objective
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Analysing the audience
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Creating a message
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Gathering and organising information
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Creating a plan
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Tips for writing effectively
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Producing a first draft
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Using visuals: graphs, tables, diagrams
Constructing paragraphs
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Editing sentences
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Choosing words wisely
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Using spell check and grammar check
Practical exercises
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Writing emails and letters for a variety of scenarios
Action session
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Participants identify actions they will take as a result of attending the programme
Review of Programme
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What previous delegates have said...
"It was a nice and helpful course which I am sure will benefit me and my company. I now have a better understanding of tone of writing, clarity and understanding the reader"
Perfect Partners
Other courses which naturally complement this course include:
Duration: 1 day(s)
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