Assertiveness Training
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WEB OFFER: £225 + VAT per Person |
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Book Now using Discount Code: WWP3333352F |
Assertiveness: The win-win Approach to Relationships
at Work
Assertiveness is a way of relating to the outside world, backed up by a set of skills for effective communication.
To be truly assertive, you need to recognise your worth and your right to enjoy life. At the same time you value others, respecting their right to an opinion and to enjoy themselves.
This programme is for you if...
You want a toolkit of techniques to engage with other people, whilst also respecting your own needs. You will be encouraged to apply a range of methods to invoke behaviour that is more assertive and will learn how to communicate positively to achieve win-win outcomes.
On completion of this course you will be able to:
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Define assertive behaviour and demonstrate ways to communicate assertively.
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Determine the difference between assertive, aggressive and passive behaviour.
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Recognise your behavioural style.
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Identify methods of expressing yourself positively to project a confident image.
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Show an understanding of your own rights and the rights of others to express their views.
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Recognise assertive behaviour having practised techniques in a range of situations.
Programme Focus
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Introduction and Objectives
The Communication Process
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Prepare to communicate
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Communication tools
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Active listening
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Body language
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Using your voice
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Appropriate use of empathy
Self Awareness
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Self esteem
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Submissive, aggressive and assertive behaviour
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Behavioural styles
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Self perception
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How others see us
Assertiveness Toolkit
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Assertive techniques
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Giving feedback
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Self disclosure and “I” statements
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Saying “No”
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A congruent message
Controlling Emotion
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Techniques for staying calm and in control
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Barriers to assertiveness, controlling fear, coping with criticism
Assessing your Knowledge and Putting the Skills into Practice
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Practising techniques in a range of situations
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Making it happen – action planning
Review of Programme
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Click to expand...
What previous delegates have said...
"Excellent course, highly recommended. Thank you Chris, you have been brilliant! The course will now ensure that I use many different words to enable me to be assertive that will lead to improved communication skills"
Perfect Partners
Other courses which naturally complement this course include:
Duration: 1 day(s)
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