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Duration: 1 day(s)
Course Code: EFFCOMM
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Late Availability Courses
London Centre 7th Jun 2012 £267.00 book
London Centre 8th Jun 2012 £267.00 book
Dates
London Centre 22nd Aug 2012 book
London Centre 15th Oct 2012 book
London Centre 7th Dec 2012 book
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Price:
£445.00+VAT
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Effective Communication

Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others.

This programme is for you if

you want to communicate in a powerful, positive, and assertive manner.

On completion of this course you will be able to:

  • Develop effective questioning and listening skills
  • Understand the true nature of assertiveness as distinct from aggression or submission
  • Gain genuine confidence in communicating with others at all levels
  • Develop the skills of assertive communication
  • Increase self awareness around assertive behaviour and communication
  • Meet your needs more effectively
  • Build stronger relationships with others

Programme Focus

Introduction and Objectives

The true nature of assertiveness
  • Defining terms – what precisely is assertiveness?
  • Breaking the myths and misconceptions

The benefits of communicating assertively
  • How assertiveness impacts on relationships
  • The negative impact of other approaches

Behaviour
  • Behaviour - getting it in perspective
  • The four behavioural options
  • How our conditioning prevents us being assertive - the two ‘taboos’
  • React or respond? - the distinctions

Rights and responsibilities
  • An assertive ‘Bill of Rights’
  • Two way street:  Achieving a balance between rights and responsibilities

Assertive language
  • How we communicate
  • The vital importance of integrity and congruence
  • Assertive tone and body language     

Being responsive
  • The power of active listening as an assertiveness tool
  • Gaining empathy and understanding

Putting yourself forward
  • Making requests and the psychology of asking for what we want
  • Saying “no”
  • Negative feelings assertion

Dealing with ‘difficult’ people
  • Dissolving aggression in others
  • Handling put downs
  • Remaining calm and in control

Giving and receiving feedback and criticism
  • “Soft on the person, hard on the issue”
  • Key do’s and don’ts on feedback and criticism
  • Dealing with compliments

Review of Programme

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Perfect Partners

Other courses which naturally complement this course include: