Our Professional Development programmes fall into the following key areas of personal development: - Leadership and Management Development, People Skills, HR, Training and Employment Law, Sales and Customer Service and Programme and Project Management.

These programmes empower individuals, whatever their job role, with the confidence, knowledge and skills to meet future business and personal challenges. Combining experience from a variety of backgrounds with dynamic learning styles and techniques, our specialist Learning Consultants ensure that skills and knowledge are relevant and applicable in diverse work environments.

All our open scheduled Professional Development programmes can be tailored to individual organisational requirements. There are others, Team Working and Building, Managing & Motivating Remote Teams, for example, which are only run as closed programmes because they are organisation-specific by nature. Call us for dates.

Leadership and Management Development
Successful personnel management improves efficiency and productivity and has a positive impact on business performance, increases profits and generates a higher return on investment. Our Leadership and Management Development programmes sharpen skills and give today’s managers the tools they need to succeed in a constantly changing and competitive environment. Individual development needs will be addressed by our expert management consultants, who will also help participants to fulfil their potential in a variety of disciplines and business skills.

People Skills
Our People Skills programmes give participants those interpersonal, communication and performance skills that are vital for personal success in managing the challenges of today’s business culture.

Participants can expect to engage with others for positive results, increase their personal effectiveness, improve relationships with both internal and external stakeholders, work more productively, and make a positive impact both on their careers and their organisation.

HR, Training and Employment Law
Most of today’s managers have responsibility for some aspect of HR, be it recruitment, training needs analysis or discipline and grievance procedures. Our HR, Training and Employment Law programmes encompass the essential elements of Human Resources and learning and development and give managers a solid foundation in subjects including attendance management, employment law legislation and managing diversity. They are designed to ensure that participants stay abreast of the latest issues affecting HR and that they have skills relevant to their role. These programmes are delivered by our HR specialists, experienced professionals with expert knowledge in their field.

Sales and Customer Service
Our Sales programmes are designed to produce dynamic, motivated and successful salespeople. They result in participants feeling enthusiastic and results-focused, and give them the tools they need to improve their performance, communicate effectively with customers, maximise business opportunities, build powerful relationships and enhance their organisation’s profitability. Field sales and telesales personnel as well as sales executives and account managers will benefit from these powerful programmes.

Sales and Customer Service go hand in hand, and so this section also features a comprehensive selection of programmes that will enhance the skills of marketing and public relations personnel.